Terms of service

90-Day Money-Back Guarantee

We stand behind every product we make. You have 90 days from the day your order is delivered to request a full refund, for any reason.

To make a claim, email your order number to support@heartsandbeats.shop. Once approved, we refund the full amount you paid — including any shipping — to your original payment method.

You do not need to send anything back. Keep the product, even if the pouches are empty. There is nothing to package, no label to print and no address to send to.

This guarantee applies to every product and every plan we sell, including single-month supplies and AM Rise or PM Hush bought separately. One claim per customer or household.

Damages and issues

Please inspect your order when it arrives and contact us immediately if anything is defective, damaged or incorrect, so that we can put it right. This is separate from the guarantee above and is not limited to the 90-day window.

Exchanges

Because nothing needs to be returned, the fastest way to change your order is to request a refund and place a new one.

Non-returnable items

Gift cards cannot be refunded.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you have the statutory right to cancel within 14 days of receiving it, for any reason and without justification. Our 90-day guarantee is longer and requires no return, so in practice you can simply use that instead.

Refunds

Once your claim is approved we will let you know, and the refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at support@heartsandbeats.shop.