Shipping policy

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Where we ship

We currently ship to addresses within ⟨United States⟩.

Processing time

Orders are processed within ⟨1–2⟩ business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

During launches, promotions or periods of unusually high demand, processing may take longer. If we expect a delay beyond our normal processing time, we will email you.

Shipping rates

Orders under $100: ⟨$6.90⟩
Orders of $100 and over: Free

Our 3-month and 6-month plans are above the free shipping threshold, so shipping on those orders is always free. Shipping costs are calculated and shown at checkout before you pay.

Delivery estimates

Once dispatched, typical delivery takes ⟨3–7⟩ business days.

All delivery times are estimates, not guarantees. They begin when the carrier collects the parcel, not when the order is placed. We are not responsible for delays caused by carriers, weather, customs processing or other events outside our control.

Tracking

Every order ships with tracking. Your tracking number is emailed to you when the parcel leaves our warehouse.

Tracking information can take up to 48 hours to become active after you receive it. If your tracking has not updated after ⟨5⟩ business days, email us at support@heartsandbeats.shop and we will look into it.

Duties, taxes and customs

All duties, import charges and taxes are included in the price you pay at checkout. There is nothing further to pay when your parcel arrives — you will never be asked for money by the carrier.

Delays, lost and damaged parcels

If your parcel is significantly delayed, appears lost in transit, or arrives damaged, email us at support@heartsandbeats.shop with your order number. We will replace it or refund it — you do not need to send anything back.

This applies regardless of the 90-day window in our Refund Policy. A problem with delivery is our problem, not yours.

Incorrect addresses

Please check your shipping address carefully before completing your order. We ship to the address exactly as entered at checkout.

If you notice a mistake, email us immediately at support@heartsandbeats.shop. If your order has not yet been dispatched we will correct it. If it has already shipped, we cannot redirect it — but our 90-Day Money-Back Guarantee still applies, so you will not be left out of pocket.

Changes to an order

Once an order has been dispatched we cannot change or cancel it. If you no longer want it, keep it and request a refund under our 90-Day Money-Back Guarantee — there is nothing to send back.

Questions

Email support@heartsandbeats.shop and we will get back to you within ⟨1 business day⟩.